IT Support Specialist
A growing organization is looking for a skilled IT Support Specialist to join the team and provide hands-on technical assistance.
Key Responsibilities:
- Provide in-person (60%) and remote (40%) support via phone, email, and chat
- Participate in an 8-hour help desk rotation weekly
- Handle Level I technical support tickets and escalate more complex issues as needed
- Diagnose and resolve hardware, software, and network issues
- Ensure user requests are fully resolved and update the ticketing system accordingly
- Collaborate with internal IT teams, including security, infrastructure, and applications
- Follow IT security protocols and contribute to process improvements
- Maintain documentation and knowledge-base articles
- Manage multiple tasks and support requests efficiently
- Assist with special projects as assigned
Job Details:
- Contract-to-hire position (6 months)
- Primarily supporting locations within the greater Boston area, with occasional travel to other offices
- Some out-of-state travel may be required for initial training (expenses covered)
- Flexibility required for overtime (3-5 hours/week), on-call shifts, and occasional weekend work
- Must have a valid driver's license, a reliable vehicle, and the ability to transport IT equipment between locations
- Must be able to use a personal cell phone for work calls and messages
- Background check and drug screening required (excluding marijuana)
Required Skills & Experience:
- 1+ year of IT support experience with relevant certifications or degree (2+ years if no formal education)
- Windows and MS Office troubleshooting
- Active Directory and network support
- Ability to image, configure, and reimage PCs
- Experience with email spam filtering and encryption validation
- Strong deskside support skills and customer service mindset
- Solid documentation and communication abilities
You will mainly support our locations in Boston, Brookline, and Medford, MA but you may also support our other offices when necessary.