Technical Support Specialist

Description

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Technical Support Specialist

Contract: Addison, Texas, US

Salary Range: 19.00 - 21.00 Per Hour

Job Code: 360773

End Date: 2025-05-08
Days Left: 25 days, 3 hours left

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Location: Addison, TX/ Chandler, AZ/ Jacksonville, FL/ Hopewell, NJ

Position: Level 1 Support

Duration: 12-18 months

Job Description:

Required Skills

• Requires 1-3 years of experience
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills

• Technology Call Center and or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11,
• Software - MS Office suite, Office 365, SharePoint, Skype
• Network - Citrix, VPN, Cisco AnyConnect
• ITSM Remedy (not essential)

Job Requirement

• Technical Support
• App Support
• Application Support
• Tech Support

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Aditi Shrivastava

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