PURPOSE:Provides general in-house technical support. Assists with personal computer hardware and software installations and maintenance as well as general network and system administration. May assist or provide technology training to other employees and resolve less complex problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provides front-line help desk support by responding to user queries and by diagnosing, identifying and resolving end user problems.
- Perform routine administration functions, to include but not limited to Active Directory, Backup Solutions, vulnerability remediation, Antivirus updates based on a daily, weekly, monthly, and yearly schedule.
- Maintains active inventory of IT related hardware and software for the Bank.
- Implement corrective actions from remote site or guide user through corrective actions.
- Administer network and system user accounts.
- Troubleshoot and repair various devices including workstations, telephones, and peripherals.
- Assists in the deployment of hardware and software solutions.
- Performs other similar duties requiring the same skill, effort and responsibility and under the same working conditions.
QUALIFICATIONS:
- Computer Science college degree
- Comptia: A+ and Network + or similar certifications.
- Minimum of three years' experience in desktop support/network administration.
- Experience supporting workstations and peripherals, Dell desktops preferred.
- Strong customer service skillset and experience working in a fast-paced environment.
EFFORT:
- Able to meet strict deadlines.
- Work includes changing priorities for multiple, simultaneous projects
- Needs to be able to move about inside the office space to access file cabinets, office equipment, etc. May work in closets / confined storage areas.
- Essential to follow written and verbal directions.
- Requires occasional lifting/ carrying equipment/ boxes of up to 50 pounds within work area.
Job Function:96