Technical Support Specialist I

This position is security sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.

Technical Support Specialist I

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Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resume and Cover Letter is required. Unofficial transcripts required prior to campus interview, official transcripts required upon hire. Your application for the position will not be complete until you receive an online confirmation number at the end of the of the process of applying for a position.

In compliance with House Bill 558 passed during the 76th Legislative session, Lamar State College-Port Arthur requires that all male U.S. citizens from 18 to 26 years of age provide proof of registration with the Selective System or exemption from such registration, prior to employment.

If you have questions, please contact the Human Resources Office at or .

LSCPA's Annual Security and Fire Safety Report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f), 34 CFR 668.46).
Lamar State College-Port Arthur is an E-Verify Employer. EEO/AA

Lamar State College Port Arthur is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), national origin, disability, age, genetic information, protected veteran status, and/or retaliation.

The Technical Support Specialist I has responsibilities that include, but are not limited to, performing entry-level computer systems support work as part of a technical help desk. This position provides user support for college's computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. This is a non-exempt position that reports to LSCPA's Information Technology Services Department.

• High school diploma or equivalent and one (1) year of information technology support experience
• Direct experience supporting Microsoft client operating systems and applications
• Knowledge of the practices, principles and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices

• Graduate of two-year college or university with a degree in Information Technology or related field
• Two (2) or more years of Information Technology Support experience
• Relevant Information Technology Certifications (i.e., A+, MCSA)

$35,000

Monday - Friday, 40 hours a week

Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems

Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's help desk system

Escalate calls to senior staff members upon determination that problem exceeds level of experience

Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application

Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals and classroom and conference room multimedia equipment

Coordinate warranty repairs with vendors

Interact with internal and external customers, including vendors and contractors

Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users

Assist with the creation and deployment of client images

Assist with maintaining an accurate inventory of IT assets, both hardware and software

Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems

Assist in the development of information technology disaster recovery and business continuity plans

Assist in the design, development, and maintenance of various systems and applications

Assist in the review and recommendation of the procurement and inventory of information resources hardware or software

Other related duties, as assigned

Comply with campus policies and procedures.