Remote Technical Support Specialist needed. $40/hr. Flexible 9am-9pm, Mon-Sun
. 4+ years IT support, POS (Toast, Square, etc.) & G-Suite/ZenDesk skills required. Strong problem-solving for restaurant tech support.
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Job Details Location: Remote Position
Pay Rate: $ 40/hr
Shift/Hours: Must be flexible to our support line hrs (e.g., 9am-9pm Mon-Sun)
Requirements 4+ years in a related role in Technical Support / IT (e.g. IT, networking administration, technical support
Knowledge with one or more of the following softwares: Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce
Degree preferred but not required with equivalent experience
Job description About the Role The team is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product.
Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST.
You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team.
We primarily manage our ticket queue via email and text message and provide phone or video support upon request or as needed.
You'll be a strategic problem solver and become a technical subject matter expert in all things related to our new product.
You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in class technical support when something goes wrong
If this sounds like a position you would be interested in, please apply with your up-to-date resume today.
Pay Details: $40.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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