Technical Support Specialist 1

Birmingham, Alabama

4P Consulting Inc
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HI,

Hope you're doing well

This is Pankaj from 4P Consulting please see details below job description

Job Title Technical Support Specialist 3 (Energy Management Systems)

Location: Birmingham, Alabama (onsite)

Contract 36 Months

Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and

application diagnostics and support, along with being the primary communications channel between the

customer, support personnel and management.

Education& Experience Requirements

• Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and

written manner.

• The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

• Ability to follow and properly apply both Change Management processes and knowledge-based procedures

• Working knowledge of Windows based operating systems preferred

• Working knowledge of AIX or other UNIX based operating systems preferred

• Working knowledge of distributed computer networks is a plus.

• Ability to build and maintain relationships with key customers

• Ability to work nights, weekends, and holidays as a part of rotating shift

• Critical thinking/Problem solving abilities

Job Responsibilities

• Day to day monitoring of the primary SCADA and ancillary systems for health and availability

• Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

• Notification to key customers for the coordination of system outages and events that may impact other critical systems.

• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

• Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies

• Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Other Requirements

• Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

• The successful candidate must adhere to Separation Protocol

• The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.

• Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.

• This position may be sequestered local to the control center as part of essential personnel requirements

during severe inclement weather situations

• This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

Thanks and Regards

Sr. Talent Acquisition Specialist

Pankaj Mishra



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Date Posted: 28 April 2025
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