Job Description Job Description
Technical Support Responsibilities: - Must have excellent communication skills
- Working with and on a team so communication is spread throughout the team
- Critical thinking is a must
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Resolving network issues.
- Installing and configuring IP phone hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Technical Support Requirements: - CompTIA certification is a plus
- Experience in Linux or Cisco is a plus
- VICI Dial experience is a plus
- At least 1 year prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.