Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.
Location Requirements: Must live within commuting range and be able to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
Job Overview: Foundever is on the lookout for passionate Technical Customer Service Associates. Here, we invest in our people by offering comprehensive paid training and ample growth and development opportunities. With 84% of our management team promoted from within, you'll have a great chance to advance in your career. As a valued member of our team, you'll provide exceptional, personalized support by assisting customers with various accounting and tax platforms and applications.
What We're Looking For: - Proven ability to multitask while efficiently navigating between screens to assist customers.
- Comfortable working in a fast-paced environment.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Successful completion of a criminal background check.
Key Skills: - Handle inbound customer service calls with professionalism.
- Drive customer satisfaction through effective voice, chat, and email communication.
- Navigate multiple systems and tools with ease.
- Engage in ongoing training and skill development.
Why You Should Join Us: - Competitive pay starting at $16/hr with potential to earn up to $19+.
- 100% paid training to set you up for success.
- Comprehensive benefits package including medical, dental, life, and vision insurance.
- 401k retirement plan with company match.
- Enjoy exclusive employee discounts.
- Earn referral bonuses when you help us find great talent.
- Internal mobility opportunities (84% of our managers are promoted from within).
- Access to an Employee Assistance Program (EAP).
About Foundever: Foundever is a global leader in the customer experience (CX) industry, boasting 150,000 associates across the globe. We are dedicated to creating top-notch experiences for some of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are carefully designed to meet operational needs and deliver seamless experiences to customers in critical moments.
Military Partners: We proudly support military families through partnerships with Military One Source and other veteran organizations. We deeply appreciate the unique skills and experiences that veterans bring to our team.
EEO: Foundever is committed to selecting, developing, and rewarding the best candidates for the job without regard to race, age, color, religion, sex, national origin, disability, marital status, sexual orientation, or any other basis protected by law. This policy applies to all employment terms and conditions including recruitment, hiring, promotion, compensation, benefits, training, and termination.