Join our vibrant team at Foundever, where every customer interaction is a chance to create a positive impact.
Location Requirements: Must live within commuting distance and be able to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
Job Overview: Foundever is excited to announce openings for Technical Customer Service Associates. We value our employees by offering paid training and opportunities for growth. A remarkable 84% of our managers have been promoted from within the company. Join us and provide exceptional support to customers using various accounting and tax platforms.
What We're Looking For: - Ability to effectively multitask and navigate screens while supporting customers.
- Comfortable working in a fast-paced environment.
- Must be at least 18 years of age.
- High school diploma or GED equivalent required.
- Must successfully pass a criminal background check.
Key Skills: - Manage inbound customer service calls.
- Enhance customer satisfaction through voice, chat, and email communication.
- Efficiently navigate multiple systems and tools.
- Participate in ongoing training and skill development.
Why You Should Join Us: - Competitive pay starting at $16/hr with potential increases to $19/hr and above.
- 100% paid training to help you succeed.
- Comprehensive benefits including medical, dental, life, and vision insurance.
- 401k retirement plan with company match.
- Exclusive employee discounts.
- Referral bonuses to reward you for bringing others on board.
- Internal mobility opportunities (84% of our managers are promoted from within).
- Access to an Employee Assistance Program (EAP).
About Foundever: Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we power exceptional experiences for some of the most recognized brands in the world. Our cutting-edge CX solutions and expertise are crafted to address client needs and deliver seamless customer interactions at critical moments.
Military Partners: We proudly support military families and partner with organizations like Military OneSource and various veteran groups. We recognize the unique skills that veterans bring to our team.
EEO: Foundever is dedicated to selecting and promoting the best candidates based on job requirements without discrimination based on race, age, color, religion, sex, national origin, disability, marital status, sexual orientation, gender identity, and other protected statuses. We maintain a workplace free from all discrimination, promoting equal opportunity in hiring, promotion, compensation, and all other employment conditions.