About the job Technical support Rep
Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician
Technical Support Rep requires:
- Bachelor's degree in Information Technology or Computer Science
- 3 years' work experience as an IT or Desktop Support Technician
- Familiarity with networking systems and protocols.
- Knowledge of remote desktop support systems including TeamViewer.
Technical Support Rep duties:
- Provide exceptional customer service in person, via phone and email as appropriate.
- Resolve help desk issues including troubleshooting hardware and software issues.
- Perform user administration duties.