A financial services company is seeking a results-driven Technical Support Manager to join their team in Charlotte, NC.
About the Opportunity:
- Hybrid or Remote: 100% On-site
- Location: Charlotte, NC
- Schedule: Monday - Friday
Responsibilities:
- Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management.
- Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives
- Configure and deploy analytics tags using the Adobe Experience Platform
- Oversee end to end availability of all application and infrastructure components.
- Act as an Ally methodology process expert to participate in Discovery Phase to assist with scoping effort for application teams.
- Create detailed tagging specifications outlining data layer requirements, variables, and event tracking
- Review existing workflow and systems to reduce duplication of effort and inefficiencies.
- Analyze new technology solutions and leverage existing technology to drive completion of business goals.
- Utilize Adobe Analytics and other reporting tools to validate data and provide insights
- Act as an owner and single point of contact for Ally business users for platform availability.
- Support homegrown and COTS databases on Oracle, SQL Server and exadata.
- Act as an Ally methodology and process expert to develop technical solutions with a consultative approach.
- Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution.
- Review and approve root cause analysis and preventative action items.
Qualifications:
- 3+ years of IT infrastructure experience preferred.
- Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.
- Working knowledge of all aspects of the development life cycle and an exposure to various current software development methodology approaches.
- Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions.
- Proficient with standard development tools.
- Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
- Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.