Technical Support Lead

Santa Clara, California

Omni Inclusive

Integration and Management:
- Integration of IT and OT systems to ensure seamless operation and data flow.
- Support the IT/OT infrastructure, including networks, servers, and industrial control systems.
- Ensure the security and reliability of both IT and OT systems.
Support and Troubleshooting:
- Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.
- Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
- Coordinate with vendors and service providers for maintenance and support.
Continuous Improvement:

Implement best practices for IT/OT integration and management.
Drive continuous improvement initiatives to enhance system performance and efficiency.
Stay updated with the latest technologies and trends in IT and OT

Qualifications:

Education:
- A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.
Skills and Experience:
- Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.
- Proficiency in programming languages, databases, and software development concepts.
- Experience in defining MES solution architectures and develops detailed design specifications.
- Experience with cybersecurity practices and protocols for both IT and OT environments.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and leadership abilities to manage cross-functional teams.

Date Posted: 19 May 2025