Technical Support/IT Specialist

Hello,

Hope you are doing well

Please have a look on the following role and let me know if you are interested :

Technical Support/IT Specialist/desktop support (Onsite)
Location: Multiple locations (Lynn, MA/Bohemia, NY 11716/ Evendale, OH/Terre Haute, IN/Norwich, NY/Pompano Beach, FL)

JOB DESCRIPTION:

Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment

With Regards,

Alok Kumar Sharma

Phone: Direct :

Email:

USG Inc.

HQ: 6000 Venture Dr,

Ste C-D, Dublin, Ohio 43017

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