Technical Support

Position: Technical Support Infra Design Analyst

Location: Arlington, Texas (5 Days Onsite)

Contract

Job Requirements

POSITION OVERVIEW : Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues

POSITION GENERAL DUTIES AND TASKS :
Technical Support

• Provide advanced technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.

• Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management

• Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.

Application Deployment and Management

• Deploy, configure, and update software applications and operating systems on end-user devices.

• Ensure compliance with software licensing agreements and organizational policies.

Hardware and Software Maintenance

• Perform routine maintenance and updates on end-user hardware and software.

• Coordinate with vendors for hardware repairs and replacements.

Documentation and Training

• Create and maintain technical documentation, user guides, and knowledge base articles.

• Provide training and guidance to end users on the effective use of technology and software

• Provide exceptional customer service and support to end users.

• Communicate effectively with end users to understand their needs and provide timely solutions.

Qualifications

• Minimum of 3 years of experience in end-user computing or IT support roles.

• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.

• Experience with Active Directory, group policy management, and network troubleshooting.

• Microsoft Intune and AutoPilot.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).

• Excellent documentation skills

• Attention to detail and accuracy.

• Ability to work independently and collaboratively.

• Relevant certifications will added as an advantage.

Regards
Jaya Kushwaha
Associate Manager Recruitment
Email:
Work Phone: 676
USG Inc.