Key Responsibilities: - On-Site Support: Provide exceptional technical assistance directly to clients, addressing queries efficiently.
- Network Maintenance: Maintain optimal performance of client networks, including routers, servers, and other hardware.
- Troubleshooting: Identify and resolve both hardware and software issues quickly to minimize downtime.
- Installation and Configuration: Set up and configure new hardware, software, and operating systems for clients.
- Training and Assistance: Offer comprehensive training and ongoing technical support to end-users to empower their usage.
- Documentation: Keep accurate records of issues and solutions within a ticketing system for future reference.
- Collaboration: Work closely with other IT professionals to provide seamless and efficient support services.
Join our team and contribute to a supportive environment where your skills and knowledge will help clients excel.