Technical Support Engineer

Primary Skills: Tech Support (Expert), Java (Advanced), SQL (Advanced), Web Services (Advanced), Troubleshooting (Advanced) Contract Type: W2 Duration: 12 Months Location: Orlando, FL Pay Range: $30 to $35/hour Job Summary: In this role, you will act as a pivotal customer advocate, delivering support to users and administrators of our comprehensive platform, leveraging your understanding of cloud technologies and troubleshooting methodologies. You'll be tasked with resolving intricate technical issues involving software and hardware configurations, application malfunctions, and integrations, focusing on delivering effective solutions. Your expertise will contribute to enhancing the reliability and maintenance of our complex computer and networked systems through thorough analysis and collaboration. Key Responsibilities: Offer advanced technical support, advocating for customers with platform-related inquiries. Troubleshoot and diagnose issues across software, applications, and networks, using a deep understanding of cloud technologies. Resolve technical queries, focusing on unexpected behaviors or technical inquiries regarding the software and platform. Achieve a comprehensive understanding of the platform's core functionalities to better support users. Collaboratively work across teams to reach both personal and group targets, ensuring high-quality problem resolution. Must-Have Skills: Profound experience in Web Services (SOAP/REST), SQL, and Java Strong understanding of networking fundamentals Proficient in scripting and familiar with at least one programming language ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022). Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires. Join Akraya Today. Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team.