About USDM USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.
As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM's clients. Are you ready to make an impact and drive real digital transformation in life sciences?
Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.
Nature and Scope of Job We are seeking a skilled and customer-focused Technical Support Engineer with a strong background in Windows Server administration, networking, and desktop support. The ideal candidate will be responsible for providing comprehensive IT support to end users, managing and maintaining server and network infrastructure, and ensuring high availability and performance of our internal IT systems.
Primary Responsibilities- Provide Tier 2/3 technical support for Windows-based environments (servers and desktops).
- Install, configure, and maintain Windows Server systems (2016/2019/2022).
- Perform user and group administration via Active Directory, including GPO management.
- Troubleshoot and resolve hardware, software, and network issues.
- Support LAN/WAN infrastructure, firewalls, switches, and wireless technologies.
- Perform routine system maintenance, upgrades, and patch management.
- Manage backup solutions and disaster recovery plans.
- Provide technical documentation and user training as needed.
- Collaborate with cross-functional teams to support ongoing IT initiatives and projects.
Additional Responsibilities - Performs other related duties and assignments as required
Qualifications- 3+ years of experience in a similar technical support role.
- Strong hands-on expertise with Windows Server OS, Active Directory, and Group Policy.
- Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with firewalls, routers, switches, and remote access tools.
- Knowledge of virtualization technologies (VMware, Hyper-V).
- Proficiency in scripting (PowerShell preferred) is an advantage.
- Excellent communication and problem-solving skills.
Education & Certifications - BA Degree in related field.
- Certifications such as CompTIA Network+, Microsoft MCSA/MCSE, or CCNA are a plus.
Working Conditions The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
- Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
- Operate other office productivity machinery, such as a calculator, scanner, or printer.
- Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.
Equal Opportunity Statement USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Compensation Salary/Hourly Rate Range (W2): USD 55.00 - 65.00
The base salary/hourly rate range represents the anticipated low and high end of the USDM's compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.
Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.
Both full and part-time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part-time employees may be eligible for paid time off.
All employees are eligible for USDM's rewards and recognition program.
For more details about our benefits, visit us here: