Job Summary: We are seeking a highly experienced Technical Support Engineer to provide expert-level technical assistance across internal teams and external partners, primarily focused on resolving complex product and tool-related issues.
The role demands deep knowledge of vehicle systems, diagnostic tools, and service practices, especially within the heavy-duty (Class 8) truck industry.
Key Responsibilities: - Provide advanced technical support to internal teams and external service partners.
- Conduct field visits to diagnose and address technical issues experienced by customers and markets.
- Perform root cause analysis of product quality concerns and define containment and corrective actions.
- Utilize data acquisition systems and analytical tools to troubleshoot vehicle performance problems.
- Apply domain expertise across powertrain, chassis, and electrical/electronic systems.
- Use in-depth knowledge of diagnostic procedures and repair strategies to support field operations.
- Lead large-scale technical support projects or end-to-end initiatives independently.
- Mentor and guide junior engineers by reviewing work and delegating responsibilities.
- Resolve complex, ambiguous technical challenges using innovative and practical solutions.
Required Qualifications: - Minimum 5 years of experience in technical support or engineering roles in the heavy-duty vehicle industry.
- Proven experience in using data acquisition tools for vehicle diagnostics and performance analysis.
- Extensive background in Class 8 truck systems including development, diagnostics, and service.
- Demonstrated capability in managing technical projects and mentoring junior professionals.
- Strong problem-solving skills with the ability to work independently and in a team environment.
- Excellent communication skills, both verbal and written.
Preferred Qualifications: - Advanced degree in Mechanical, Electrical, or Automotive Engineering.
- Experience with telematics or connected vehicle systems.
- Familiarity with regulatory standards and compliance for commercial vehicles.
- Certification in diagnostic tools or systems engineering.
Education: Bachelors Degree