Job Description
This position requires a seasoned professional with 8 or more years of relevant experience in technical support engineering. The role focuses on providing specialized technical assistance to dealers and stakeholders to resolve complex technical concerns and workshop tools issues. Responsibilities include offering onsite training for customer support personnel and leading technical support efforts as a specialist gained through both education and extensive work experience.
Responsibilities
- Provide technical support and problem-solving for issues reported by the market.
- Visit markets and customers to provide support for reported technical problems.
- Conduct root cause analysis for detected product quality issues, define containment actions when applicable, and follow up on solution effectiveness.
- Utilize data acquisition and analysis tools to diagnose truck issues.
- Manage large projects or end-to-end processes with limited oversight from a manager.
- Coach, review, and delegate work to lower-level professionals.
- Solve difficult and often complex problems.
Essential Skills
- Expert-level knowledge in data acquisition and data analysis for diagnosing truck issues.
- Expert-level knowledge in the design and development of Class 8 truck powertrain, chassis, and electrical/electronic systems.
- In-depth knowledge of troubleshooting, repair, and workshop service practices for them.
Additional Skills & Qualifications
- Experience with root cause analysis and defining containment actions.
- Experience in new product development and mechanical engineering.
Work Environment
This role involves working with advanced data acquisition and analysis tools to support technical problem-solving. The position may require travel to market locations and customer sites to provide onsite support. Professionals in this role manage complex projects and work collaboratively with team members, offering guidance and oversight as needed.
Pay and Benefits
The pay range for this position is $38.00 - $46.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greensboro,NC.
Application Deadline
This position is anticipated to close on May 29, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (%) for other accommodation options.