Technical Support Engineer

Overview

We re seeking a Technical Support Engineer with a passion for problem-solving to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. This role is part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. You'll build relationships with clients and customers, serving as the expert medium and large companies turn to for solutions to intermediate and complex problems.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress-in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development-ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

• Be Part of Something Big - A growing company where your contributions matter.
• Make an Immediate Impact - Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech - AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team - A culture built on trust, collaboration, and respect.
• We Care - Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

TeKnowledge provides medical, dental and vision options for each employee.

• The salary range for Colorado residents is $23.27/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including, but not limited to, education, work experience, certifications, etc.
• Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program, and pet insurance
• Recurring bonus opportunities for performance and referrals
• Opportunities to earn industry-recognized certifications in more than 1,500 courses
• A culture dedicated to promoting from within

Responsibilities

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Escalate complex or atypical cases to higher-level technical support as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications

In this role:

• Proven work experience with technical/IT or technical proficiency is required.
• Passion for solving complex technical issues.
• Customer-centered individual who takes initiative and exceeds expectations.