Technical Support Engineer I

Title: Technical Support Engineer I
Location: Remote (EST Candidates only)
Duration: 06+ Months
Pay Rate: $30-$34hr
Position Summary:
We are seeking a motivated and detail-oriented Junior Service Delivery Engineer to join our team. This role focuses on using Ansible to generate and deploy configurations for switches, servers, and firewalls. The ideal candidate will work closely with internal teams to stage network equipment, apply configurations, and ensure smooth deployment processes.

Qualifications:

• Strong foundational knowledge of DHCP, VLANs, IP addressing, switching, and routing.

• Basic understanding of networking concepts and protocols.

• Hands-on experience with Ansible for configuration management (preferred).

• Experience with Ruckus Virtual Smart Zone or similar wireless network solutions (preferred).

• Familiarity with troubleshooting techniques across Layer 1 to Layer 3 of the OSI model.

• Excellent communication and problem-solving skills.

• How to run basic bash scripts

• Light linux commands

• Ability to work independently with minimal supervision while meeting deadlines.
High attention to detail and organizational skills.

Education:
High School Degree

Years of Experience
CCNA or equivalent is preferred but not needed.