Join our vibrant team at Foundever, where every customer interaction is a chance to create a positive impact.
Location Requirements: Must live within commuting range and be able to work within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814
About the Role: Foundever is seeking motivated Technical Support Customer Service Representatives to join our team. We believe in investing in our associates by offering comprehensive paid training and numerous opportunities for growth and development. With 84% of our managers promoted from within, you can navigate a rewarding career path here. In this role, you will provide exceptional and tailored support to clients using various accounting and tax platforms and applications.
What We're Looking For: - Strong multitasking abilities while efficiently navigating between different screens.
- Comfort with fast-paced and dynamic work environments.
- Must be at least 18 years old.
- High school diploma or GED equivalent is required.
- Successful completion of a criminal background check.
Key Responsibilities: - Provide excellent support during inbound customer service calls.
- Enhance customer satisfaction through effective communication via voice, chat, and email.
- Efficiently use multiple systems and tools to assist customers.
- Participate in ongoing training and development to enhance your skills.
Why You Should Apply: - Competitive pay starting at $16/hr with potential earnings exceeding $19/hr.
- Completely paid training sessions.
- Comprehensive benefits package including medical, dental, life, and vision insurance.
- 401k retirement plan with company match.
- Exciting employee discounts and referral bonuses.
- Opportunities for internal mobility as 84% of our managers are promoted from within.
- Access to Employee Assistance Program (EAP) for support.
About Foundever: Foundever is a global leader in customer experience (CX) services. With a workforce of 150,000 associates worldwide, we work behind the scenes to create exceptional experiences for the world's leading and digital-first brands. Our cutting-edge CX solutions and expertise help meet our clients' operational needs while ensuring seamless interactions with their customers during critical moments.
We also take pride in supporting military families and recognizing the unique skills that veterans bring to our team.
EEO Statement: Foundever is dedicated to fostering a diverse workforce by selecting, developing, and rewarding the most qualified candidates without discrimination based on race, age, color, religion, sex, national origin, disability, veteran status, sexual orientation, or any other protected status. Our commitment to equal employment opportunity ensures fair treatment in all aspects of employment.