Technical Support Customer Service Representative

Holland, OH

Monday-Friday 8A-430P

$17 per hour FIRM

Responsibilities:

• Providing remote applications support via phone and email.
• Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
• Accurately document & record technical support calls and events into our customer relationship management system.
• Identify and resolve technical inquiries over the phone in a timely manner.

• Assist and train customers with new and existing equipment over the telephone.
• Assist customers with wiring our products, wire colors and positions.
• Follow communication procedures, guidelines, and policies.
• Order Entry: Placement of orders and exchanges.
• Some travel may be required for installation and training.

Requirements:

• Thorough knowledge of Windows PC environments and associated components.
• Working knowledge of LAN
• Excellent communication, listening, and problem-solving skills.
• Positive Attitude, Analytical Skills, and Critical Thinking.
• Proven customer support experience or experience as a client representative.
• Ability to multi-task, prioritize, and manage time effectively.

Experience:

• 1-2 years technical customer support
• Prior help desk experience
• Basic troubleshooting