The Tech Support Associate provides desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement and continuously improve systems.
What will be my duties and responsibilities in this job? Incident and Request Management- 80% - Identify, diagnose and resolve desktop issues of moderate to high risk and complexity
- Occasionally lead and routinely coordinate resolution across Technical Support Services departmental groups where multiple end-user associates have been impacted
- Coordinate desktop component and phone moves affecting multiple users
- Plan and prepare hardware/software installations and upgrades
- Recognize opportunities for system or procedure improvements and make recommendations
- Provide technical advice and provide training to others (peers and customers)
- Handle activities of moderate to high risk and complexity
- Act as a resource or assist others on moderate to difficult technical problems
- Manage multiple issues concurrently
- Business Site - potential responsibilities:
- Collaboration with 3rd party / client providers of software, hardware or service
- "Tiered" support responsibilities, including:
- Office security / badge admin
- Tape backup admin
- Security administration
- Telephony admin
- Patch management
- On-site support for Tier 3
- Office equipment support
- May require on-call availability and working during non-business hours. Overtime may be required. Maintain inventory in inventory tracking system Follows established process and procedures to accomplish tasks Establishes and maintains effective relationships with internal and external customers Utilize analytical and communication skills in the development and modification of written procedures, processes and technical knowledgebase.
Project/Initiative responsibilities - 20% - Coordinates efforts of small teams (Including UAT)
- Disaster recovery / Business continuity process administration with minimal definition
What are the requirements needed for this position? - High School diploma or GED
- 3 years of professional I/T experience
- 3 years of experience in external facing customer support environment
Pay Range:
$26.47 - $44.20
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is
05/05/2025
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
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What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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