About Dechen Consulting Group (DCG) Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.
Opportunity Overview We are currently seeking a candidate for a C2C contract opportunity in Richmond, VA. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This role offers excellent prospects for career progression.
Role Description This position provides consultative and technical support services to the client's staff to ensure timely problem resolution, system/data access, and optimal system performance.
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problems or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Required Skills and Experience - Ability to diagnose and resolve technical issues efficiently, including analytical skills to evaluate problems and implement effective solutions. (3 Years)
- Ability to explain technical concepts in simple terms to non-technical users. (3 Years)
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. (3 Years)
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. (3 Years)
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. (3 Years)
- Experience with Microsoft Office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. (3 Years)
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). (3 Years)
Interview and Work Arrangement - Agency Interview Type: Web Cam Interview Only
- Work Arrangement: 4 days/week ON SITE required (One remote/week)
- Parking is NOT provided for contractors
We are a people-focused company with a deep emphasis on family values and look forward to working with you.
Contact Manager: Anna Mastrogiovanni