Technical Support Analyst

Culpeper, Virginia

American Unit, Inc

Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
Deliver outstanding customer service with a strong "customer-first" approach
Maintain accurate documentation of incidents, resolutions, and asset management
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops, cable labeling, and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools, equipment, and supplies
Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
Valid driver's license (required)
Excellent verbal and written communication skills
Ability to work independently in a field environment and manage multiple priorities
Familiarity with basic network concepts and a willingness to learn structured cabling standards
Prior experience with IT support, help desk systems, or customer service preferred

Date Posted: 04 May 2025