Job Description Job Description
Technical Support Analyst Local to Colonial Heights, VA only This is an onsite position Responsibilities: - Position is responsible for agency-specific end user support throughout the Richmond District.
- Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Required Skills/Knowledge/Experience: - Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams., Required 6 Months
- Skill in troubleshooting tools and managing and administering desktops and wireless devices, Required 6 Months
- Strong Customer Service skills that include a "customer first" attitude., Required 6 Months
- Ability to communicate effectively verbally and in writing with individuals and groups., Required 6 Months
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner, Required 6 Months
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation., Highly desired 6 Months
- Ability to lift equipment up to 25 pounds, Required 6 Months
Proper email communication will only be done to and email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration.