Technical Support Analyst I

Salary: $24.02 - $28.84 Hourly
Location : Information Technology - City of Colorado Springs, CO
Job Type: Classified - Full Time
Job Number: 17144
Division: Innovation & Technology
Department: Innovation & Technology
Opening Date: 04/03/2025
Closing Date: 4/10/2025 4:00 PM Mountain
FLSA: Non-Exempt

Description / Position Overview
Technical Support Analyst I
The City of Colorado Springs' IT Department is seeking a Technical Support Analyst I to join our team. This is an entry-level position responsible for providing essential technical support, troubleshooting, and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology, problem-solving, and customer service, this is an excellent opportunity to start your IT career in a supportive and professional environment.
As a Technical Support Analyst I, you will:

• Technical Support & Troubleshooting: Provide support to walk-in customers, answering IT-related questions and troubleshooting basic issues. Assist with re-installing operating system images, replacing broken hardware, and ensuring all systems are updated and functioning properly before returning them to end users.
• System Imaging & Configuration: Build and maintain operating system images based on department needs. Ensure images are properly configured, patched, and compatible with different hardware models.
• Equipment Management & Disposal: Replace, image, and configure desktops and laptops for users according to schedule. Retrieve and properly document old equipment and ensure hard drives are securely wiped before disposal.
• Software & Hardware Maintenance: Repair computer hardware and software, install applications, and back up or restore user profiles. Work with vendors for replacement parts or warranty repairs.
• Special Projects & Training: Assist with new product launches, document processes, train IT staff on new technologies, and collaborate with vendors to meet user needs.

Learn more about this job by reviewing the class specifications on the
Relevant Knowledge, Skills, and Abilities

Knowledge of:

• Basic troubleshooting techniques for computer hardware, software, and peripherals.
• Microsoft Windows operating systems and Microsoft Office Suite.
• IT support best practices and customer service techniques.

Ability to:

• Provide hands-on technical support in a fast-paced IT environment.
• Troubleshoot and resolve common IT issues independently.
• Communicate technical concepts clearly to non-technical users.
• Manage multiple tasks effectively and prioritize service requests

Minimum Qualifications

• Education: Equivalent to the completion of the twelfth grade (high school diploma or GED).
• Experience: One year of full-time professional experience in IT support or related field.
• Certification: Possess, or obtain within six months of hire, a CompTIA Security+ certification

Substitutions: We value a diverse range of qualifications and experiences. Each year of further education can be substituted for each year of relevant work experience, and each year of additional relevant work experience can be substituted for each year of required education. We encourage all to apply.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience with IT support tools such as ticketing systems.
• Experience troubleshooting mobile devices (iOS and Android).

Additional Information
Please contact Jeffrey Plunkett at for any questions about this position.
Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees' unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the

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Working for the City of Colorado Springs is Rewarding.

Please visit the City of Colorado Springs' for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01

What is the highest level of education you have completed?

• Less than high school
• High School diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above

02

How many years of relevant experience do you possess?

• Less than one year
• One or more years
• Two or more years
• Three or more years
• Four or more years
• Five or more years
• Six or more years
• Seven or more years
• Eight or more years
• Nine or more years
• Ten or more years

03

Please explain, in written detail, your experience, including your role and where you gained the experience. If no, please enter n/a.
04

Do you possess, or can obtain within six months of hire, a CompTIA Security+ certification?

• Yes, I possess
• No, I do not possess, but I am willing to obtain
• No, I do not possess, and I am not willing to obtain

05

Do you have experience with IT support tools such as ticketing systems?

• Yes
• No

06

If yes, please list the programs you have experience with. If no, please write N/A.
07

Do you have experience troubleshooting mobile devices (iOS and Android)?

• Yes
• No

Required Question