Technical Storage Support Engineer
General Information Req
WD
Career area:
Customer Experience
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, April 3, 2025
Working time:
Full-time
Additional Locations :
- United States of America - North Carolina - Morrisville
Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
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Description and Requirements Description As a Storage Premier Technical Support Engineer , you will be providing support to enterprise customers, using Lenovo storage products under Lenovo's portfolio (DE/DG/DM/DS), in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The ideal candidate will have a deep understanding of Block Storage hardware and software, this includes troubleshooting and resolving complex technical problems, providing technical guidance and advice, and developing and delivering technical training.
Responsibilities: - Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
- Troubleshoot and resolve complex technical problems.
- Provide technical guidance and advice to customers and partners.
- Develop and deliver technical training.
- Participate in on-call rotations to provide 24x7 support to customers and partners.
- Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.
Qualifications: - Strong understanding of Block hardware, software, and networking. The candidate should be able to define the following concepts and be able to troubleshoot them:
- Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
- DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Volume Groups, Disk pools, Raid Types
- Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
- Data Protection recovery like Snapshots, Mirroring (Synchronous and Asynchronous)
- Storage OS experience
- Linux (RHEL, SuSE)
- VMware
- Windows Server OS
- Set up and install multipath drivers
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong written and verbal communication skills.
Bonus Qualifications:
- Experience with NetApp SANTRICITY software
- Experience with NetApp ONTAP software
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :
- United States of America - North Carolina - Morrisville
- United States of America
- United States of America - North Carolina
- United States of America - North Carolina - Morrisville