Technical Specialist Operations

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Position: Technical Specialist Operations (Network Ops L2 SME)

Location: New York, NY 10281 or Winston-Salem, NC 27107

Duration: 12+ Months

Job Type: Contract

Work Type: Hybrid

Job Description:

Responsibilities

Summary :

• Responsibilities are that of NOC support team ( Network Operations)
• Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
• Support Java, WebSphere & File Transfer applications
• Execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
• Provide network support for WAN and IP Telephony networks
• Monitor help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriat
• Triaging, troubleshooting and resolving escalated production issues on a complex mission critical application as per SOP (guideline)
• Create documentation that will troubleshoot internal networks and systems efficiently
• Proactively contact participants when surveillance systems identify connectivity issues
• Implement and participate in Disaster Recovery exercises
• Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
• Prepare Operations for the implementation or decommission of services
• Engage with other technical teams and assist/develop technical solution for integration projects
• Perform root cause analysis of issues as needed
• Develop runbooks for recurring issues, system implementation, shutdown and recovery
• This role is NOC Ops representative within the NOC support team providing support during off-business hours (7 pm to 6 am)

Qualifications desired (not mandatory):

• Certification on Red Hat linux
• CCNA, CCNP, MCSE and ITIL certification
• Unisys Mainframe Experience
• IMB MQ and Connect Direct experience
• Linux Shell Scripting
• Experience with credit card processing applications, digital wallets, emerging payments, mobile payments will be added advantage

What are the top skills required for this role?

• Max - up to 5 years of experience needed (Experience in Operations & Application support), we don't need Network Engineer profiles
• 3 to 5 years' experience/ working knowledge about networking devices like Cisco routers switches
• 3 to 5 years' experience with Red Hat Linux and in an enterprise environment, Application support AND / OR
• 2 to 3 years' experience/ knowledge about WebSphere Application server AND / OR
• 2 to 3 years' experience with working with or having knowledge about Database (DB2 preferred)
• Overall relevant experience should not be more than 5 years

TekWissen Group is an equal opportunity employer supporting workforce diversity.