Job Description: Technical Specialist Operations (Network Ops L2 SME) Remote What are the top skills required for this role? 1. 3+ years' experience with Cisco routers switches
2. 3+ years' experience with working with Database, MQ, WebSphere
3. 3+ years' experience with Red Hat Linux and in an enterprise environment
4. 2+ years using VMWARE 5.X or 6.X
5. 3+ years of experience in developing and support of distributed financial services transaction processing platforms
Job Description/ Responsibilities Essential Functions and Responsibilities: - Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
- Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
- Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
- Test and install communications equipment for internal and external customer use
- Create documentation that will troubleshoot internal networks and systems efficiently
- Provide enhanced network support for WAN and IP Telephony networks
- Proactively contact participants when surveillance systems identify connectivity issues
- Interface with vendors and clients to repair and resolve installation issues
- Support wide-area services, other communication lines, for all customer communication links
- Implement and participate in Disaster Recovery exercises
- Prepare Operations for the implementation or decommission of services
- Assist on various team projects to ensure Continual Service Improvements occur within Operation
- Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
- Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
- Perform root cause analysis of issues
- Develop run-books for recurring issues, system implementation, shutdown and recovery
- Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
- Support Java, WebSphere & File Transfer applications
Additional Information: (Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc. )
Total Team size is 9 for NOC Support. This role is NOC Ops Lead or SME role within the team (level 2).
Overall relevant experience should be more than 6 years
Candidate should be ready to work in night shift & weekends or be prepared to provide on-call support as needed.
Qualifications desired: - Experience with credit card processing application, digital wallets, emerging payments, mobile payments
- Client Mainframe Experience
- CCNA, CCNP, MCSE and ITIL certification
- IMB MQ and Connect Direct experience
- Linux Shell Scripting
- Vendor management experience
Years of Experience: 12.00 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.