Technical Specialist

SUMMARY:

Test and inspect assigned products to determine if the products are performing at appropriate levels for sale to our customers.

ESSENTIAL FUNCTIONS:

• Ability to test all networking, voice and storage equipment as required.

• Identify and recommend additional/new hardware and software to stay ahead of our competition in terms of testing ability.

• Troubleshoot effectively and resolve issues with the testing equipment.

• Assist in the development of new test procedures and train others on new procedures as needed.

• Assist Testing and Tech support with customer configurations as required.

• Work with management to initiate the development of new tests and quality control procedures.

• Assist customers with equipment problems.

• Analyze problems, research probable solutions and provide network redesign suggestions as needed.

• Resolve hardware or software conflicts with CXtec products and their existing systems.

• Contact customers regarding defective or damaged product returns.

• Obtain certifications to enhance ability to perform configurations/engineering capabilities. Troubleshoot any issues directly with customers as needed.

• Research and input information into anti counterfeit ISO documents.

• Collaborate with management to enhance test automation procedures.

• Assume additional responsibilities as required.

MINIMUM REQUIREMENTS:

• High school diploma or GED.

• Three years' experience in a test lab or networking environment.

• Cisco UCS and Dell server experience a plus.

• Strong knowledge of networking and storage fundamentals.

• Proficient in Windows OS and MS Office.

• Ability to document complex procedures.

• Ability to lift up to 40lbs.