Technical Specialist

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Technical Specialist, Study Set Up, is responsible for setup of projects, and for internal staff training. S/he will develop or amendment Operational Specification Documents (OSD) to define client expectations and liaise with other departments to ensure setup processes are correct and efficient for each department as well as to service client needs. The Technical Specialist will also assist other team members with the technical aspects of study setup and amendments. The following duties are normal for this position; however, they are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Responsibilities

• Works closely with Study Set Up team to assist in study setup.

• Provides backup to team members during study setup for clinical trial projects.
• Mentors and trains new team members.
• Creates or assists with the development or amendment of Operational Specification Documents to define client requirements.
• Completes or assists with review of IT (LIS) database verifications and assures they are completed prior to specimen receipt and reporting for specific project.
• Completes or assists in uploading finalized documents in SharePoint.
• Creates or assists with development or amendment of customized test requisitions, laboratory manuals, and specifications for collection kits.
• Liaise with colleagues to ensure setup related tasks required have been performed.
• Schedules or assists in scheduling meetings during study initiation phase.
• Trains or assists with project-specific training of internal staff.
• Assures meeting minutes are captured.
• Primary or secondary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules adhered to.
• As needed, interfaces with laboratory(ies), BD, Operations, and Data Management to communicate study needs or for problem solving.
• Creates or oversees development of training materials for external kick-off meetings as applicable.
• As assigned, may initiate low, medium, and high complexity projects.
• Authorizes study setup documents.
• Provides technical support to troubleshoot specific project issues.
• Assist on client calls as process and design expert.
• Involved in special projects teams for process and document improvements.
• Assists with study change orders and amendments.
• Performs other related duties and tasks as necessary or as assigned.

Education and Qualifications

BA/BS with 5 years' LabConnect Project Management experience. Clinical Research, other central lab, and/or Project Management experience outside of LabConnect will be considered.

Required Skills

• Excellent attention to detail, strong planning and problem-solving skills.
• Excellent organizational and time management skills.
• Excellent listening and verbal comprehension skills, including ability to translate client needs to team members.
• Ability to make well-thought out decisions and adapt to changing environments and requirements.
• Self-motivating and ability to work well independently as well as using a collaborative team approach.
• Ability to adhere to established timelines, processes and procedures.
• Proficient in Microsoft Word, Excel, and database software.
• Customer service/client relationship management skills.

Certificates and Licenses

None required.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers and clients.

Math Ability

Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management for clinical trials and metrics analysis.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, the individual must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint. SharePoint and Microsoft Visio experience a plus.

Supervisory Responsibilities

Responsibilities may include training, and mentoring employees; planning, assigning, and directing work.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Read more below and get ready for your next great employment adventure.

Some of the Perks our LabConnectors Love:

• Financial Security (base pay, 401k match and annual bonus eligibility)
• Health Benefits beginning on date of hire
• PTO plan plus 10 Paid Company Holidays and 1 day to Volunteer in your community
• Short and Long-Term Disability, Life and AD&D
• We celebrate our differences, which enrich our Culture

We are a growing and global team on a mission to create healthier communities by accelerating the development of new medicines. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.

We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.

It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Equal Employment Opportunity Posters:

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email or call +.

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Other details

• Pay Type Salary

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