Technical Specialist

TITLE: Technical Specialist

REPORTS TO: Technical Supervisor

SUMMARY:

Responsible for configuring and troubleshooting related IID hardware and software. Follow technical processes

to Calibrate, Quality Control, and Troubleshoot product in a process driven environment. Resolve technical

issues through electronic medium such as email or phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following - other duties may be assigned:

• Configure related equipment.

• Follow process documentation.

• Identify, resolve, and advise on operational issues.

• Work with custom computer applications and software.

• Document events using software tools.

• Analyze equipment with the help of diagnostic tools and procedures.

• Resolve recurrent problems and difficulties.

• Coordinate equipment replacement.

• Identify technical issues and resolve the problems via phone, email or any other electronic medium.

• Understand and agree to abide by the policies and procedures established by Low Cost Interlock.

• Maintain a professional, positive, and caring atmosphere for clients and associates.

• Perform additional duties as assigned or directed.

Maintain the integrity, security, and confidentiality of pertinent information and records.

QUALIFICATIONS:

• Proficient in using computer applications such as web browsers, word processing, e-mail, etc.

• Ability to work efficiently, independently, and respond promptly.

• Good communication and organization skills are essential.

• Should be able to analyze and interpret technical procedures and process documentation.

• Good problem analysis and problem-solving skills.

• Detail oriented.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements of this job include, but are not limited to:

• Ability to work 8-hour shifts daily.

• Ability to walk to different parts of the office throughout the day.

• Ability to walk unassisted up and down stairs multiple times throughout the day.

• Utilization of a headset and keyboard throughout the day.

• Ability to sit for extended periods of time.

• Ability to lift items weighing up to 50 pounds.

• Ability to work in large groups.

• Ability to multi-task while handling phone calls with customers.

Overtime is required occasionally, and regular interruptions require flexibility and a willingness to modify plans

and behavior.