Technical Solutions Lead

Responsibilities

About the team
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London, and multiple locations in the US, and we're expanding to more hubs.

About the role
As Technical Solutions Lead, you'll lead a team of Solution Consultants focused on driving technial implementions, campaign optimizations and performance best practices for the largest advertisers on the TikTok platform. The role is a dynamic mix of people management and technical program leadership with an emphasis on building partnerships with our Sales organization to ensure program success.

Responsibilities
- Manage and develop a team of Technical Solutions Consultants (TSC) working with clients to drive technical implementations of Signals, Catalog and optimizations to performance marketing campaigns.
- Partner closely with Sales leadership in-region to drive alignment on customer account selection, program objectives and ensure close-loop reporting on program KPIs and client outcomes.
- Collaborate with Product and Product Marketing to translate vertical best practices to operational playbooks for TSC to implement with Sales and clients.
- You will own program governance; ensure program SOPs are followed and optimized as the program matures.
- Contribute to the voice-of-customer program; ensuring insights from TSC performance program are captured and presented back to the Product

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience
- 5 years experience with 3+ years of people management in technical implementation, technical account management, or performance advertising function
- Hands-on experience in digital advertising is required, with a focus on performance advertising preferred
- Experience building, managing, and influencing relationships with senior stakeholders, using data to generate insights and drive program output
- Ability to function independently and within a team environment with a demonstrated track record in motivating and coaching staff to maximize their individual potential

Preferred Qualifications
- 5+ years experience with 5 years of people management in technical implementation, technical account management, or performance advertising function

Job Information

For Pay Transparency Compensation Description (Annually)

The base salary range for this position in the selected city is $148800 - $29160 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at