KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG's end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in three locations: Fort Worth; Piney Flats, TN; and Goodyear, AZ.
KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you'll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.
KPS Global is currently seeking a Technical Services Specialist to join our team. We are looking for a self-motivated individual with a passion and desire to learn and grow with our company. The ideal candidate will have previous experience in parts sales, be organized, motivated, detail-oriented, and driven.
Required Skills
- Excellent organizational and time management skills
- Strong customer service orientation and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using computer software for scheduling and record keeping
- Detail-oriented with a focus on accuracy and efficiency
- Problem-solving skills and the ability to handle customer complaints effectively
- Ability to work independently as well as part of a team
- Knowledge of service coordination principles and practices
- Familiarity with the industry and technical aspects related to the company's services
- Adaptability and flexibility to accommodate changing business needs
Required Experience
- Minimum of 1 to 2 years of experience in a service coordination or related role
- Proven track record of effectively managing service schedules and dispatching technicians
- Experience in customer service, including handling inquiries and resolving issues
- Familiarity with service contracts and the ability to manage them efficiently
- Prior experience in maintaining detailed records of service activities
- Demonstrated ability to work in a team environment and collaborate with various departments
- Experience with using computer systems for service management, such as CRM or scheduling software
- History of adhering to company policies and upholding company values in a professional setting
- Experience in a role that required strong communication and liaison skills
- Previous employment that demanded adaptability to meet the needs of the company and its clients
Qualifications: - Excellent organizational and time management skills
- Strong customer service orientation and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using computer software for scheduling and record keeping
- Detail-oriented with a focus on accuracy and efficiency
- Problem-solving skills and the ability to handle customer complaints effectively
- Ability to work independently as well as part of a team
- Knowledge of service coordination principles and practices
- Familiarity with the industry and technical aspects related to the company's services
- Adaptability and flexibility to accommodate changing business needs