About the job Technical Services Analyst
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Job ID
Location EL SEGUNDO, CA, US
Date Posted 2024-09-27
Category Information Technology
Subcategory Technical Svcs
Schedule Full-time
Shift Day Job
Travel Yes, 10 % of the Time
Minimum Clearance Required TS/SCI With PolyClearance Level Must Be Able to Obtain None
Potential for Remote Work No
DescriptionSAIC has an opening for a
Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
This position is based full time in-person in El Segundo, CA.
Responsibilities - Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is more technical or sophisticated in nature.
- Will be involved in customer installation and training.
- Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
- Maintaining asset records.
QualificationsRequired Education - Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Required Clearance - Must be a US Citizen, currently holding an active TS/SCI with a CI Poly.
Required Experience - Ability to learn customer support processes and techniques.
- Ability to work well with all teammates and multi-task in a fast-paced environment.
- Outstanding analytical and problem-solving skills, and excellent customer service.
- Excellent Interpersonal, written, and oral communication skills.
Required Certifications - Ability to obtain a DoD 8570 IAT Level II certification within 90 days of hire date.
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.