We are one of the world's leading manufacturers of cutting tools for the graphic industry. All over the world, renowned manufacturers of labels, packaging and other die-cut products rely on the quality and outstanding service provided by Wink.
We are seeking a highly motivated Technical Sales / Application Engineer for our Charlotte, NC office to serve and grow an established customer base in the Americas. The role will work closely with inside / outside sales and communicate frequently with our headquarter in Germany.
Your Responsibilities:
- Provide technical support & expertise to our customers and sales team
- Troubleshoot customers' die or die cutting unit related problems on site and collaborate with HQ and sales team to provide solutions quickly
- Collaborate with HQ and Inside Sales to grow existing customer accounts and convert leads into customers
- Process claims and collaborate with HQ
- Understand customers' needs and identify opportunities to serve them
- Create quotes and proactively follow up with customers
- Provide technical training to our customers and the sales team
- Build and maintain knowledge of Wink's product and service offerings and those of our competitors
- Stay informed about industry news, generate market insights and share them with key stakeholders in the company
- Potential to establish and lead a technical support organization for North America
- Domestic travel (up to 50%) with occasional international travel
- Organize and maintain information in the Customer Relationship Management (CRM) system
Your Qualifications:
- Bachelor's degree in Engineering or Business with 3-5 years of experience in technical, sales, or product-related roles
- Excellent written and verbal communication, problem-solving, analytical, and organizational skills
- Detail-oriented with strong accuracy, time management, and planning abilities
- Proficient in ERP (e.g., SAP, abas), CRM (e.g., Salesforce, HubSpot), and Microsoft Office (Excel, Word, PowerPoint)
- Team player with willingness to travel domestically and internationally
What We Offer:
- Competitive Salary
- Bonus Potential
- Medical Insurance
- Dental/Vision Insurance
- SIMPLE IRA
How to Apply:
If you are ready to take on this exciting challenge and make a significant impact at Wink, we look forward to receiving your application. Please send your CV to .
Join us in shaping the future with Wink.