Technical Project Manager I

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Project Manager I, is responsible for ensuring correct disconnect workflow; from order entry, design validation, network inventory removal, vendor offnet requests, IP/transport configuration removals, resulting in improved SLAs, external and internal customer relations. The position will coordinate and work alongside front line technicians on disconnect orders and task completion, escalations, outage restoration and analysis. Supports multiple Lumen eco-systems, internal/external customer relations and complex research and data review.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Identify areas for improvement by analyzing processes, root cause(s) of escalations to assist in developing strategies and preventative solutions to reduce escalations and outage events within the disconnect department.

• Currently, demonstrates proficiency in one or more disconnect disciplines of completing work: order entry, off-net design/ASR requests, inventory removal and/or network configuration removal.

• Takes lead in special disconnect projects, has the ability to identify failure points, resolve independently or coordinate resources to execute resolutions and provide status updates at appropriate intervals.

• Ability to manage multiple escalations or projects simultaneously and thrive in high-pressure situations, ensuring timely and efficient delivery of results.

• Demonstrates understanding of disconnect workflow (order entry, design/offnet, IP/Transport), various apps/tools and processes to help efficiently manage and support customer requested disconnects and DCO (disconnect cost optimization) research.

• Participate and support UATs as needed to support disconnect transformation.

• Proactively identify and champion result(s) of disconnect process issues.

• Provides input into appropriate training and documentation around disconnection processes and/or new systems for Design and Offnet.

• Specializes in all Design and Offnet Vendor disconnect touchpoints, eco-systems and workflow management.

• Collaborate with teams and multiple departments to continuously improve functional areas through process and strategic development.

• Acts as a liaison between technical and non-technical key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

What We Look For in a Candidate

• Education: Associate's degree or equivalent work experience in the field of business.

• Experience: Proven experience in performing inventory removal and Offnet Vendor requests.

• Analytical: Strong analytical and problem-solving skills.

• Technical skills: detail oriented to perform complex troubleshooting, disconnect design/offnet validation.

• Prioritization: Excellent ability to weigh and manage priorities.

• Leadership: Diplomacy, mentoring and leadership skills.

• Collaborative: Ability to work collaboratively with cross-functional teams as well as influence decision making.

• Motivation: Ability to motivate others; use of teamwork and relation building skills.

• Change Management: Ability to work in an ever-changing and fast-paced environment.

• Continuous Learning: Passion toward continuous learning and staying updated on industry best practices.

• Communication: Excellent oral and written communication skills at all levels within organization and to our external clients.

• Project Management: Takes lead on working projects and deadlines.

• Familiarity with Lumen Technologies de-provisioning systems and processes.

• SalesForce utilization and knowledge a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$55,313 - $73,750 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$58,078 - $77,438 in these states: CO HI MI MN NC NH NV OR RI

$60,844 - $81,125 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition : 336235

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/21/2025