Position: Technical Manager
Location: Halifax
Hours: Monday to Friday Days (38.75hrs)
Pay: 50,000 - 55,000
Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary About your new Technical Manager role A leading service organisation is seeking a
Technical Manager to lead a high-performing technical support team, both office-based and field-based. This role is pivotal in ensuring quality service delivery, technical excellence, and strong customer relationships.
The Technical Manager will be responsible for- Lead and manage a team of technical support specialists, delivering effective 1:1s, performance reviews, and personal development plans.
- Oversee all technical queries from field engineers, ensuring prompt, accurate support and resolution.
- Drive quality assurance and ensure health and safety compliance across all operations.
- Build and maintain strong customer relationships through proactive site visits and support.
- Support the service team in resolving technical issues and delivering outstanding customer service.
- Identify opportunities for process improvement and staff training through data analysis.
- Ensure all maintenance and repairs follow manufacturer guidelines and internal procedures.
- Collaborate cross-functionally with internal departments on key projects and service initiatives.
Experience required for Technical Manager role- Proven experience in managing technical or engineering support teams.
- Proven automotive/fleet industry experience, on or off highway
- Strong leadership and coaching skills with a focus on performance development.
- Experience in customer relationship management, ideally in automotive or fleet sectors.
- Excellent communication, decision-making, and problem-solving abilities.
- A data-driven mindset, with a focus on continuous improvement.
- A full UK driving licence is required.
This is an exciting opportunity for a driven and hands-on leader to shape technical service delivery while enhancing customer satisfaction and team capability. Apply now to make a meaningful impact.
INDPB