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About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
EEO Statement & Accommodations
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
Job Tittle: L1 Service Desk Analyst (ONSITE)
LOCAION: Mesa, AZ
Our ideal candidate speaks english and has excellent problem-solving skills. Has experience in Service desk, taking calls and handling users over voice, chat, email and self service tickets.
Responsibilities
Adhere to Schedule, SLAs, Metrics and Industry standards
Comply with company processes and Quality Standards
Keep up to date with the latest features and updates in the computer systems and applications
Application development or application support experience is an added advantage
Qualifications
Provide support, troubleshoot, and assist users with Computer and application issues Support over voice, email, chat and self-service tickets. Work with end-users to understand and solve their issues Work closely with other IT support teams and end-users to ensure system consistency and efficiency
Must be proficient in English
Proven work experience as a Service Desk Analyst or similar role
Strong knowledge of Computer systems and applications
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and in a team
Desired but not required
Bachelor's degree in finance, Accounting, or a related field.
Applications will be accepted until May 20, 2025.
The annual salary for this position is between $ 105,240 - $ 149,500 depending on the experience and other qualifications of the successful candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Date Posted: 09 May 2025
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