Our client, a leader in the IT support industry, is seeking a Technical/Help Desk Support Representative to join their team. As a Technical/Help Desk Support Representative, you will be part of the IT department supporting various teams. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a customer-oriented mindset which will align successfully in the organization.
Job Title: Technical/Help Desk Support Representative
Location: Alpharetta, GA - Hybrid
Pay Range: $21.00 per hour
What's the Job? - Provide technical support and assistance to end-users via phone, email, and remote access.
- Diagnose and resolve software and hardware issues efficiently.
- Install, configure, and maintain computer systems and applications.
- Document and track issues and resolutions in the ticketing system.
- Collaborate with other IT team members to address complex issues.
What's Needed? - Proven experience as a Technical Support Representative or Help Desk Technician.
- Strong knowledge of computer systems, software, and hardware.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, both verbal and written.
What's in it for me? - Opportunity to work in a dynamic and supportive environment.
- Gain valuable experience in technical support and IT operations.
- Possibility of contract extension or permanent hire.
- Flexible working hours to accommodate your schedule.
- Be part of a collaborative team focused on customer satisfaction.
Upon completion of waiting period consultants are eligible for: - Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.