Job Description Job Description
We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. This role is responsible for responding to and resolving customer technical inquiries and issues via email, phone, or chat. The position also involves assisting customers with installation and troubleshooting, utilizing a database of technical product information to inform decisions and recommendations. Additionally, this role will recommend maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. All client interactions, including inquiries, complaints, comments, and actions taken, must be accurately documented.
Responsibilities:
- Learn and manage the external customer service process while developing ideas to improve efficiency.
- Identify and recommend policy and process changes aimed at improving production effectiveness, based on insights gained from service issues with current products.
- Build and maintain strong external relationships to ensure open communication with customers.
- Respond to customer inquiries via phone, email, or in person, providing technical specifications, pricing, quotes, and additional information as needed.
- Plan, price, and accurately quote service repair jobs based on customer requirements.
- Actively participate in Work in Progress (WIP) meetings by maintaining open communication with service centers and understanding the resources needed to complete jobs effectively.
- Represent customer interests while assisting engineering as needed with product features or defects, both before and after customer drop-off.
- Follow up with customers after service completion to promote ongoing customer satisfaction.
Required Education and Experience:
- High School Diploma or GED equivalent.
- 1-2 years of customer service experience, preferably in the parts or automotive industry.
- Strong customer service, communication, and organizational skills.
- Proficiency in computer software programs such as Google G-Suite (Gmail, Documents, Drive, Spreadsheets), Enterprise Resource Planning (ERP) systems, and shop floor control systems.
- Ability to work both independently and as part of a team.
- Must be able to pass a post-offer drug screening.
- 3-5 years of customer service experience within the auto parts or automotive industry pref.
- 3-5 years of hands-on experience using Google G-Suite, ERP systems, and shop floor control software pref.
- Basic mechanical knowledge or experience is highly preferred.
- Experience with Syteline ERP software is a plus.
If you are detail-oriented, have a passion for customer service, and enjoy working in a technical environment, we encourage you to apply.
Company Description
About Burnett Specialists
Burnett Specialists is a top-ranked, 100% employee-owned recruiting firm with over 50 years of expertise in connecting top talent with exceptional companies. Headquartered in Texas, we specialize in placing professionals in Accounting, IT, HR, Marketing, Engineering, Sales, Legal, Supply Chain, and Administrative roles across major cities, including Houston, Austin, Dallas, San Antonio, and El Paso.
With a proven track record of responsiveness, cost savings, and full-spectrum staffing solutions - from temporary and temp-to-hire to payrolling and direct hire placements - we are committed to exceeding expectations and delivering unparalleled results.
As a Woman-Owned Business Enterprise (WBE), we take pride in building long-term relationships with our clients and candidates while fostering integrity, professionalism, and community involvement.
Visit us at:
Follow us on LinkedIn, Facebook, and Instagram for the latest job opportunities and industry insights.
Company Description About Burnett Specialists
Burnett Specialists is a top-ranked, 100% employee-owned recruiting firm with over 50 years of expertise in connecting top talent with exceptional companies. Headquartered in Texas, we specialize in placing professionals in Accounting, IT, HR, Marketing, Engineering, Sales, Legal, Supply Chain, and Administrative roles across major cities, including Houston, Austin, Dallas, San Antonio, and El Paso.
With a proven track record of responsiveness, cost savings, and full-spectrum staffing solutions - from temporary and temp-to-hire to payrolling and direct hire placements - we are committed to exceeding expectations and delivering unparalleled results.
As a Woman-Owned Business Enterprise (WBE), we take pride in building long-term relationships with our clients and candidates while fostering integrity, professionalism, and community involvement.
Visit us at:
Follow us on LinkedIn, Facebook, and Instagram for the latest job opportunities and industry insights.