Join our vibrant team at Foundever, where every interaction is a chance to create a positive impact.
Job Overview Foundever is looking for enthusiastic Technical Customer Service Associates to provide exceptional support across various accounting and tax platforms. With comprehensive paid training and robust opportunities for career advancement, you will play a critical role in delivering personalized service to our customers. An impressive 84% of our management team has been promoted from within, illustrating our commitment to the growth of our professionals.
What We're Looking For: - Strong multitasking abilities while navigating between different screens to assist customers effectively
- Comfortable working in a dynamic, fast-paced environment
- Must be 18 years of age or older
- High school diploma or GED equivalent
- Must successfully pass a criminal background check
Key Skills: - Respond to inbound customer service calls
- Enhance customer satisfaction through voice, chat, and email communication
- Efficiently navigate multiple systems and tools
- Continual training and skill enhancement opportunities
Why You Should Join Us: - Competitive pay starting at $16/hr with potential to earn over $19/hr
- 100% paid training to ensure you're fully prepared
- Comprehensive benefits package including medical, dental, life, and vision insurance
- 401k retirement plan with company matching
- Exclusive employee discounts
- Referral bonuses for bringing in new talent
- Internal mobility opportunities, allowing you to grow within the company
- Access to the Employee Assistance Program (EAP)
About Foundever Foundever is a leader in the customer experience (CX) sector, employing over 150,000 associates globally. We are the driving force behind excellent experiences for leading and digital-first brands. Our innovative CX solutions, paired with our technology and expertise, are crafted to meet operational needs and provide a seamless experience for customers in critical moments.
Location Requirements: Must reside within commuting distance and be able to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
Military Partners: We proudly support military families through partnerships with Military One Source and other veteran organizations, valuing the unique skills and experiences veterans contribute to our workforce.
EEO: Foundever is dedicated to selecting, developing, and rewarding the best candidates based on work requirements, without bias towards race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability, marital status, veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, or expression. We maintain a strict policy against discrimination in all forms throughout every aspect of employment.