Technical Customer Service Representative

Join a team that's passionate about delivering world-class customer experiences. Seeking Customer Service Representatives to support our growing Canada and Retail markets. If you're a problem-solver with technical aptitude and a passion for helping others, we want to hear from you.
As a key member of our Customer Experience team, you'll provide end-to-end support for customers installing products-whether they're DIYers from Lowe's, Menards, or Home Depot, or clients in the Canadian market. Your responsibilities will include:

Responding to customer inquiries via phone and email with professionalism and empathy
Troubleshooting product performance and installation issues
Coordinating warranty returns (RGAs) and evaluating returned products
Creating replacement orders or issuing credits as needed
Documenting support cases in Salesforce and updating records in SAP
Collaborating with cross-functional teams and participating in product training
Conducting internal and external product evaluation trainings (minimal travel)
Assisting with the development of training materials
What You Bring
Experience with Salesforce and SAP
Strong communication and problem-solving skills
Customer-first mindset with a technical curiosity
Why Us? We offer more than just a job-we offer a career path:

Competitive pay and hybrid work schedule (WFH Wednesdays & Fridays)
Career growth into leadership, mechanical, or product management roles
c Team & Training
Work with a close-knit team of 5 in Delavan and 2 in Canada
Collaborate with our Claims team and stay connected via group chat
Training: 2-4 weeks onsite in Delavan with flexible hours (ideally 9:30-6:00 PM)
r Schedule
Monday-Friday, 7:30 AM - 4:00 PM
Hybrid: Work from home on Wednesdays and Fridays
Ready to make a difference and grow your career?
Apply today and be part of a team that values innovation, collaboration, and customer success.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Delavan,WI.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.