Join our vibrant team at Foundever, where every customer interaction is a chance to make a real impact.
Location Requirements: Must live within commuting distance and be available to work within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
Job Overview: Foundever is seeking enthusiastic Technical Customer Service Associates. We prioritize our team members by offering paid training along with numerous growth and development pathways. Impressively, 84% of our managers have been promoted from within. Become an integral part of our team, where you will excel in delivering outstanding, personalized customer support related to various accounting and tax platforms and applications.
What We're Looking For: - Exceptional multitasking abilities while navigating various screens to assist customers
- Comfort and efficiency in a fast-paced working environment
- Must be 18 years of age or older
- High school diploma or GED equivalent
- Successful completion of a criminal background check
Key Skills: - Effectively manage inbound customer service calls
- Enhance customer satisfaction through voice, chat, and email interactions
- Proficiency in navigating multiple systems and tools
- Commitment to ongoing training and skill development
Why You Should Join Us: - Competitive pay starting at $16/hr with potential to earn $19+.
- 100% paid training provided
- Comprehensive benefits including medical, dental, life, and vision insurance
- 401k retirement plan with company matching
- Employee discounts and referral bonuses
- Strong internal mobility opportunities (with 84% of our managers promoted from within)
- Access to Employee Assistance Program (EAP)
About Foundever: Foundever is a global leader in the customer experience (CX) industry, boasting 150,000 associates worldwide. We represent the team behind extraordinary experiences for some of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are tailored to support client operational needs and ensure seamless customer interactions in critical moments.
Military Partnerships: We are proud to support military families through collaborations with organizations like Military One Source. We recognize and appreciate the unique skills and experiences that veterans bring to our workforce.
EEO Statement: Foundever is dedicated to choosing, developing, and rewarding the most suitable candidates for each position based on job requirements, entirely without discrimination based on race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability, marital status, protected veteran status, sexual orientation, or any other basis protected by law. We maintain a strict policy against discrimination in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.