Please submit local candidates from New Jersey Need App Technical Specialist functioning as a Technical Business Analyst to work with Client to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. Must have
workflow / config experience.
Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with Client staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.
Note: this is a position requiring Technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow. - Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line.
- There is a strong likelihood of an extension.
- Excellent effective communication skills, including listening, written, and verbal, are required.
Background: Currently, the NJClient is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool's use to automate many existing workflows. Most workflows are paper-based, and those that are not are managed via email.
Need: The resource is required to: - Meet with various parties involved in each process to document current activities.
- Assess and determine if these activities can be streamlined.
- Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.
- Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.
Knowledge and Years of Experience - ITIL/Service Management - 2 years
- ServiceNOW, FootPrints, or other ITSM tools experience - 2 years
- Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment - 2 years
REQUIRED SKILLS and Years of Experience - Overall technical business analyst experience - 7 years
- Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) - 2 years
- Experience in automating workflows in a Service Management application - 2 years
- Strong technical problem-solving skills experience - 2 years
- Experience communicating complex concepts to technical and non-technical stakeholders - 2 years
DESIRED SKILLS - Knowledge of ServiceNOW to automate workflow management - 1 year
- Process improvement experience - 1 year
- Ability to identify value-added steps and eliminate non-value-added steps in workflows - 1 year
- Experience identifying and establishing KPIs and reports - 1 year
EDUCATION - Bachelor's Degree or equivalent certification
Required/Desired Skills
Skill Required /Desired Amount of Experience Exp You Have Overall technical business analyst experience Required 7 Years Workflow Configuration using ServiceNow Required 3 Years Experience in automating workflows in a Service Management application Required 3 Years Knowledge of ServiceNOW to automate workflow management Required 3 Years Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) Required 3 Years Strong technical problem-solving skills experience Required 3 Years ITIL/Service Management Desired 3 Years Experience communicating complex concepts to technical and non-technical stakeholders Required 3 Years Process improvement experience Desired 3 Years Ability to identify value-added steps and eliminate non-value-added steps in workflows Desired 3 Years Experience identifying and establishing KPIs and reports Desired 3 Years Bachelor's Degree Required 0