Technical Business Analyst

Plano, Texas

Georgia IT Inc

Technical Business Analyst
Location: Plano, TX (Onsite)
Long term contract
Rate: DOE

Roles and Responsibilities

Work cross-functionally with different teams to troubleshoot customer issues
Assist with training and onboarding new customers or products
Work with Product Owners to develop and prioritize the backlog and Operations product vision
Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
Develop, categorize, and prune internal documentation
Notice data trends which need to be surfaced and build/maintain reporting dashboards
Monitor team performance and provide advice for any necessary process improvements
Think independently to solve difficult operational and technical problems

Experience & Qualifications

4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
10+ years overall IT experience
2+ years providing exceptional customer service, especially with crisis management
2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
1+ years technical experience with SQL (Python or R acceptable)
Exceptional written and verbal communication skills with the ability to multi-task
Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
Ability to use data analysis concepts to analyze product data
Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
Detail and process oriented with focus on continuous improvements to maximize efficiencies
Comfortable working as part of a cross-functional team
Demonstrated successful experience learning new technologies or overcoming challenges.

Date Posted: 13 May 2025