Technical Analyst

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Technical Analyst-2

Job Description

• Location: Philadelphia, Pennsylvania
• Type: Contract
• Job

Our client, a leading insurance company, is hiring a Technical Analyst-2 on a contract basis

Job ID : 82244

Work Location : Philadelphia, PA/Hybrid

Summary:

Job Schedule: Hybrid - 4 days Onsite and 1 day WFH
Job Hours: 9:00-5:00
Interview Process: In-Person - 2 rounds on interview (Virtual/In person)

Job Summary:
Technical Analyst JD-Based, Legal Operations is seeking a talented and experienced Technical Analyst to join our team.

A successful candidate will demonstrate a passion for technology and problem-solving in a fast-paced collaborative environment. They will be able to combine technical acumen and analysis skills to build solutions and resolve issues.

Job Responsibilities:
This individual will be responsible for providing first-touch technical support on several applications utilized by the Legal and Compliance team, including the following

• Act as a primary liaison to end users, the development team, and the management team.
• Provide high-quality and detail-oriented user support for all in-house built Onit applications. This includes analyzing support issues and new enhancement requests, developing solutions that adhere to best practices, collaborating with development resources on large or complex issues, and maintaining timely communication with end users throughout the resolution process.
• Coordinate all phases of the System Development Life Cycle activities of the team. Work with end users to gather requirements for new Onit applications or features, conduct testing, and monitor production implementations.
• Collaborate with all other team members, including Onit Managed Services, to manage all open inquiries from inception to delivery.
• Create communications and user guides for new and existing applications and features. Conduct live and/or recorded training sessions for users as needed.
• Create and maintain completed projects and system-related documentation in a well-organized process.
• Additional related support and maintenance responsibilities determined as needed.

Skills:

• Proven experience working with Microsoft products, including Excel, PowerPoint, and Visio
• Proven experience working with Microsoft products, including Excel, PowerPoint, and Visio.
• The ability to manage multiple items in a dynamic fast-paced environment.
• Must be organized, be able to multitask and prioitize
• Excellent written and verbal communication skills, including an ability to write clear and concise requirements and documentation.
• Strong problem-solving skills, high attention to details.
• Ability to work with others, from collaborating with Legal Operations team to working with users to troubleshoot issues or gather requirements.

Education/Experience:

• Bachelors degree in Information Technology, MIS, or equivalent combination of education and experience.
• 2-3 years of experience working in development, or as a technical/business/systems analyst.
• Experience with Onit applications or Liquid programming language a plus.

Pay Range: $50-55