Technical Analyst

Objective: Maintaining and operations for the strategic Client systems that includes app priorities, bug fixes, operational tasks, direct support, capacity planning and data fixes
Role Title: Technical Analyst
Required Skills

• Experience working in a help desk or ticketing IT system.

• Strong experience working with Windows Server, preferably 2016 and 2019 OS.

• Basic understanding of SQL and RDBMS concepts.

• Ability to work effectively in a team atmosphere on individually assigned tasks.

• Well-developed written and verbal communication skills.

• Experience with the build and deployment process.

• A general interest in IT with the motivation to learn and follow directions accurately and efficiently.

• Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12:30 PM - 9 PM for this position, with select opportunities to work the morning shift of 7 AM - 3:30 PM.

• The candidate will join a project team dedicated to delivering client engagements from an off-site location, focused on common tools, technologies, and methodologies "

Preferred Skills

• Experience with programming/scripting languages, RDBMS (.Net, Oracle Database, SQL Database, PowerShell).

• Preparedness to learn and work with minimal training tools.

• Experience with Microsoft Release Management preferred.

• Basic understanding of cloud technologies such as Azure.

• Assisting cross-functional teams in creating/updating process documentation.

Nice to Have:

• TFS (Microsoft) Release Management: Experience with Visual Studio Team Services (VSTS) and Azure DevOps.

• Experience with OpCon scheduler.

Responsibilities

• Problem-solving: Ability to identify issues and develop effective solutions.

• Adaptability: Flexibility to adjust to changing priorities and environments.

• Time Management: Efficiently manage tasks and meet deadlines.

• Communication: Strong written and verbal communication skills to collaborate with team members and stakeholders.

• Team Collaboration: Ability to work effectively in a team atmosphere while handling individually assigned tasks.

• Cross-functional Teams: Collaboration with development, QA, and operations teams.

• Process Documentation: Assist in creating and updating process documentation to ensure clarity and consistency.

dditional Responsibilities:

• ServiceNow Ticket Creation

• Release Management tool Troubleshooting

• Workflow Creation: Creating workflows for new releases

• Workflow Modification

• RM Troubleshooting

• Server Troubleshooting: App pool, services

• Maintenance Activities: Maintenance page up and down, IIS reset, service stop and start

• Services Restart: In web/SVC/BizTalk servers

• Disk Space Cleanup: Both manual cleanup and automated cleanup through batch

• Database Activity: Data fix, package compilation, and Day0

• Server Management: APR, IIS reset web/SVC/BizTalk servers